11kk's Privacy Policy

Introduction and Scope of Application

This Privacy Policy ("Policy") has been prepared on behalf of the 11kk online gaming platform and applies to all users of the https://11kkbet.cam website and related mobile applications. This Policy explains how 11kk collects users' personal information, how it is processed, and how it is kept secure.

By creating an account or using the services on this platform, you confirm that you have read the terms of this Policy and agree to comply with them. For full terms regarding 11kk's services, please read our Terms and Conditions, which describe the overall framework for using the platform.

This Policy has been prepared with Bangladeshi users in mind and is consistent with the applicable laws and regulations of Bangladesh.

Types of Information Collected

We may collect the following types of information while you use the 11kk platform:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket)
• Related bank account information
• Deposit and withdrawal transaction history

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Login time, date, and session-related information
• Logs of games played and activities on the platform

2.4 Behavioural Information

• Gaming history and preferences
• Betting patterns and session duration
• Customer support contact records

Methods of Data Collection

11kk collects information in several ways:

3.1 Information Provided Directly

Information you provide directly during account registration, identity verification (KYC), deposit and withdrawal processes, and when contacting customer support is collected.

3.2 Automatically Collected Information

Some information is collected automatically through cookies, web beacons, and similar technologies while you use the website or app. This includes browsing behaviour, device information, and connection logs.

3.3 Information Received from Third Parties

Information may be received where necessary from identity verification services, payment processors, and fraud prevention systems.

Purposes of Data Use

11kk uses the collected information for the following purposes:

4.1 Service Delivery and Operations

• Account creation, maintenance, and verification
• Processing deposits, withdrawals, and transactions
• Running gaming services and bonus programmes
• Providing customer support and resolving issues

4.2 Security and Compliance

• Preventing fraud and money laundering
• Verifying user age and identity
• Complying with applicable laws and regulations
• Protecting accounts and preventing unauthorised access

4.3 Service Improvement

• Improving platform performance and user experience
• Data analysis for developing new services and features
• Sending relevant promotional offers and bonus information (where consent is given)

4.4 Responsible Gaming

Behavioural data may be analysed to provide responsible gaming alerts. Detailed information on this is available in our Responsible Gaming section, which describes the self-control tools available.

Data Storage and Security

11kk applies industry-standard technical and organisational measures to protect user data.

5.1 Encryption and Security Measures

• All data transfers are secured through SSL/TLS encryption
• Stored data is protected with advanced encryption algorithms
• Regular security reviews and access controls
• Server-level firewalls and intrusion detection systems

5.2 Retention Period

Data is retained while your account is active and as required to provide services. After an account is closed, certain data may need to be retained for a defined period due to legal or regulatory requirements.

5.3 Access Controls

Only authorised staff may access users' personal data, and only for the purpose of providing services.

Sharing Information with Third Parties

11kk does not sell your personal information. However, information may be shared with trusted parties in specific circumstances:

6.1 Service Partners

• Payment processors (bKash, Nagad, Rocket, and bank transfer services) — to complete transactions
• Identity verification service providers
• Game software providers — to ensure gaming services
• Cybersecurity and cloud service providers

6.2 Legal Disclosure

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable laws.

6.3 Business Changes

If there is a significant change in 11kk's ownership or operations, information may be transferred to the relevant parties, and users will be notified in advance.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 11kk website. These are stored as small files in your browser.

7.1 Essential Cookies

These cookies are essential for maintaining login status, ensuring security, and running the platform's core functions. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and display preferences, which improves the quality of the service.

7.3 Analytical Cookies

These are used to understand how users interact with the platform and to improve services. Information from these cookies is analysed in aggregate.

7.4 Cookie Controls

Most cookies can be controlled or deleted through your browser settings. However, disabling certain cookies may limit some features of the platform.

User Rights

As a user of 11kk, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to view the personal information stored in your account and to request a copy of it.

8.2 Right to Correction

If there are any inaccuracies or errors in your information, you may request corrections. Many details can be updated directly in your account profile.

8.3 Right to Request Deletion

In certain circumstances, you have the right to request that your personal information be deleted. However, some data may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact 11kk's customer support via 24/7 live chat or email. Contact details are provided in the final section of this Policy.

Privacy of Minors

All services of 11kk are strictly for individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If any user creates an account by providing a false age, the account will be closed and the collected information will be deleted as soon as it is detected.

If you suspect that a minor's information may be present in our system, please notify our customer support immediately.

Policy Updates & Contact

10.1 Policy Updates

11kk reserves the right to change or update this privacy policy as needed. If there are significant changes, users will be informed via email or a notification on the platform. After each change, the "Last Updated" date at the top of this page will be updated.

If you continue to use the platform after an update, it will be considered that you have accepted the revised policy.

10.2 Contact Information

For any questions, concerns, or requests to exercise your rights regarding privacy, please contact 11kk's customer support:

• Live Chat: 24/7 through the platform
• Email: [email protected]
• Language: Support is available in both Bengali and English

Protecting your information and privacy is 11kk's highest priority. To learn more about us, visit the About Us page, where 11kk's values and approach are described in detail.